So, earlier this month, I was all gloaty, seeing as I'd been informed that I scored a review copy of Francesca Lia Block's latest, Necklace of Kisses from First Look Books. After ten days, the book hadn't arrived, so I emailed the folks at firstlookqs@harpercollins.com, as per their FAQ.
Crickets.
So I waited a week, then emailed again. Still nothing.
Then, three days ago, I got an automated email from them letting me know that I still hadn't submitted my review. To which I sent yet another email.
To date, not one fucking response, although I did get another "reminder" email.
It's not that I'm necessarily "owed" a book -- although once they send an email letting me know that it's on the way, it's not an unreasonable expectation. But if they ran out, or lost it and didn't have another, letting me know would be fine.
But not responding once to four fucking emails? Fuck that. If I did that to a customer, I'd have been fired ages ago. Of course, I don't get to hide behind an anonymous email address at work that likely autofiles items straight into the trash, either.
So, it would seem that the formerly wonderful FirstLook program has been taken over by utter fucking morons. Which is too bad.
In the end, I gave in to the reminder messages, and submitted a "review" noting that I'd never gotten it. Maybe, by some fluke, there's still someone actually reading stuff over there.
*grumble* Want my goddamn Weetzie Bat.
Crickets.
So I waited a week, then emailed again. Still nothing.
Then, three days ago, I got an automated email from them letting me know that I still hadn't submitted my review. To which I sent yet another email.
To date, not one fucking response, although I did get another "reminder" email.
It's not that I'm necessarily "owed" a book -- although once they send an email letting me know that it's on the way, it's not an unreasonable expectation. But if they ran out, or lost it and didn't have another, letting me know would be fine.
But not responding once to four fucking emails? Fuck that. If I did that to a customer, I'd have been fired ages ago. Of course, I don't get to hide behind an anonymous email address at work that likely autofiles items straight into the trash, either.
So, it would seem that the formerly wonderful FirstLook program has been taken over by utter fucking morons. Which is too bad.
In the end, I gave in to the reminder messages, and submitted a "review" noting that I'd never gotten it. Maybe, by some fluke, there's still someone actually reading stuff over there.
*grumble* Want my goddamn Weetzie Bat.
(no subject)
Date: 2005-06-23 04:28 pm (UTC)(no subject)
Date: 2005-06-23 04:30 pm (UTC)(no subject)
Date: 2005-06-23 04:34 pm (UTC)(no subject)
Date: 2005-06-23 04:35 pm (UTC)(no subject)
Date: 2005-06-24 12:31 am (UTC)(no subject)
Date: 2005-06-24 05:06 pm (UTC)