Good customer service

[yendi]

So I finally decided to set up the grill I got from my boss two $winterholidays ago (it's a Weber Simpsons 10th Anniversary Grill). Opened it up, and found that the instructions had long since vanished into the ether. And I don't consider myself nearly capable of setting it up myself.

Not finding any instructions on their website, I call them up, explain what happened, and offer to purchase one. Within five minutes, there's a PDF of the setup instructions in my Gmail account, and they're sending me the actual owner's manual by mail, their cost.

I'm impressed. Just good, solid service. The grill is now set up.

Now, need to get charcoal and burn down the neighborhood break the sucker in.

Comments

[coffeeinhell.livejournal.com]

Ooooh. Nifty!

Which reminds me. I desperately need a new grill for my Weber kettle -- it's simply beyond cleaning hope at this point. Mine's dark blue. I've had it for about 12 years and, other than the grill being distinctly grody, it's been a serious workhorse. Those suckers last a lifetime.

[tarpo.livejournal.com]

Weber really are top of the line.. You just need to order one of their grill covers now.. I'm pretty sure the damn things are bulletproof

[angryvixen.livejournal.com]

That gives me hope as a consumer. I somehow managed to lose the instruction manual for my Singer sewing machine. The website only has a place to order one - FOR $15!! I was outraged. It's not even a thick book. It's more like a pamphlet. Oh, and that doesn't even include S/H. Ridiculous. I was hoping someone who had been taken by this had been smart enough to put it online. No dice. :(