A few other notes: Cromwell, hidden ball trick, comics stamps

[yendi]

In an effort to avoid too many separate posts in one day:

1. Sff_corgi has created a "no Cromwell" icon, to be found in the comments on the original post.

2. Want a complete list of every successful application of the Hidden Ball Trick in MLB history? Warning -- slow-loading site.

3. DC comics stamps! Coming next year!

4. LJ comment notifications are still coming in intermittently. That is of the suck.

Comments

[robyn-ma.livejournal.com]

'DC comics stamps! Coming next year!'

Holy CRAP. *starts haunting post office*

[stevietee.livejournal.com]

How long until the "Cromwell in 2008" icons start rolling in?

[windswept.livejournal.com]

Re: comments:

http://www.livejournal.com/users/windswept/468798.html

[yendi]

*sigh*

The idea that they not only have multiple communication channels, but that they're not handled by the same people, says volumes about the way things are run.

[yendi]

He's a little too mainstream for the current Republican Right.

[windswept.livejournal.com]

I'm just so angry that they can't COMMUNICATE about it. They can't fix it right away - fine. But let us know WHAT'S GOING ON.

AARGH.

[amokk]

They're having a lot of issues with email: The last LJ support post about being blocked.


They have a group for support, and the different communities are run by different people because over time when they were created, different people were in charge of different things. No one person runs any whole thing on LJ, and it's a bit silly to expect them to, with upwards of 2.5 million active journals.

The problem with email servers is, they can't always let us know what's going on because they don't always know what's going on. I've messed with my own email server to know it can be frustrating to try and figure out why something isn't working when there's a dozen variables that affect it, I couldn't imagine a massive server like LJ requires.

[windswept.livejournal.com]

Yeah, I saw that, but how many people read the lj_support community? Also, I don't know how blocking could cause intermittent problems, where many people are receiving some but not all emails.

And my point is not that I expect perfect service, but that if a problem is going to continue for two weeks, that LJ has the courtesy to acknowlege our frustration, their lack of solution, and an upkept timeline of what's going on.

Just keep us all in the damn loop, and stop posting to the status page that everything has been fixed when it hasn't.

[windswept.livejournal.com]

No one person runs any whole thing on LJ, and it's a bit silly to expect them to, with upwards of 2.5 million active journals.

I don't think it's silly at all to have someone who coordinates customer communications. Basic customer service - make sure everyone has the same information, and knows what to tell the customer. And keep ahead of customer ire, if you can. BASIC STUFF.

[amokk]

That works for a business, but LJ still has issues running like a business. It's part of why they sold to SixApart: SA runs business stuff, LJ just makes the stuff work. At least, supposed to.

[amokk]

They should be posting to news and not just support, I know. Blocking causes intermittent problems because there are some large ISPs that use those block lists and some that don't. Some email gets blocked, other email doesn't.

The reason the servers would be slowed down by this is getting hit back by half a million "your email has been denied because of X" automated reply emails, and then another half million for the comments after that, and on and on.

They had issues with all of AOL because the IP changed and wasn't on their white list, so they were back to being totally blocked by AOL for a few days. So all those emails bounced repeatedly, etc etc.



Email servers sometimes act like feedback loops, and keep bogging themselves down even more with each attempt to "help".


They're posting to the status page because, at the time, they think everything is working again, and something else goes wrong. It's the nature of technology.

[assassingalaxia.livejournal.com]

Ooh, I MUST get those stamps when they come out.